Important Delivery Information
It is very important that you or anyone you have arranged to take delivery of your order has read this page and is clear on the procedure for accepting deliveries with respect to signing for the goods.
Each individual item on our website has a delivery description, which gives you the timeframe for delivery on each product. Please refer to this part on the product page. To ensure the products arrive to you in great condition we only use the manufacturers own delivery agents for all of our beds. The delivery agents are a 2 person team who will deliver to your room of choice as long as access is safe. They will contact you direct when your delivery is ready for scheduling and will offer you a delivery day and time frame window.
If you also purchase the build-up service, you package will be delivered and assembled at the same time with the delivery company, please ensure the area you want the bed assembling is as clear as possible to give the delivery team space to work.
We do not accept any blame or liability for you removing or disposing of old beds or mattresses prior to our delivery. We do advise that you only dispose of old goods after delivery and acceptance of the new goods.
All goods must be signed for by you or your appointed representative. Please make sure anyone accepting your goods has read this page. The exception to this is delivery to business premises. Deliveries made to business premises will have your authority for anybody in the building to accept the delivery on your behalf. Kids Beds Online will accept no responsibility once the goods have been signed for at the requested address. We are unable to deliver to unattended premises or leave goods outside any address.
We will do our level best to deliver your items to you within 3/5 working days unless it is stated differently in the product description for the item you are purchasing. Please read the product description carefully for the appropriate delivery time for each
If you order more than one item your items will be delivered separately. For Example: If you order an item that states NEXT DAY delivery together with an item that says 3-5 working days, your first item will be with you within the next day and other item within 3-5 working days. If you need your items NEXT DAY, please do not mix NEXT DAY and non-NEXT DAY items in your basket. It is best to make separate orders as this will help avoid complications and delays. However where we can we will try our best to get all your items to you at the same time for your convenience. We are able to dispatch part of your order ahead of items that take longer to deliver at your request, however it is up to you to contact us to arrange this and you may incur a small delivery charge.
To avoid any failed delivery charges please contact us at least 48 business hours before the delivery is due if you think you cannot accept the delivery that has been arranged with you. It is not possible to cancel deliveries after this point without incurring charges. Where a delivery date has been agreed with our carrier but you are not present to receive the delivery, we reserve the right to charge a minimum of £25 to cover part of the cost of the failed delivery and re-delivery. Please make sure you are able to take delivery on the day you have arranged to avoid any unnecessary delays or charges.
Unforeseen things happen sometimes and we understand this, but please inform us at least 2 business days before delivery is due if you know you will not be able to take delivery on the day that you have arranged. We can then rearrange the delivery as quickly as possible for you, or delay the delivery for a reasonable time until it is more convenient for you.
Before You Sign For The Item(s)
For insurance purposes, it is very important that before you accept the items that you check all external packaging for signs of damage. If there are any signs of damage (however insignificant), you must ask the driver to take a photograph of the damage with his handheld device. Please do not accept your items as “UNCHECKED” as this no longer covers you as the customer for the insurance of the items. Accepting the items without requesting the driver to take additional photographs of any damage will mean you have accepted the goods “in good order”. Transport damages cannot be claimed at a later date if the delivery was signed for “in good order”.
Multi Package Deliveries
It is your responsibility to sign for the correct number of packages as shown on the carriers delivery consignment note or delivery labels attached directly to the product. If you are missing any packages, please write the number of received packages on the consignment note or the driver’s electronic notepad and notify us within 2 days of delivery. Failure to indicate the number of received packages at the time of delivery could lengthen the time it takes for the couriers to locate the missing package.
Damages in Transit
On the rare occasion where an item is damaged in transit, Kids Beds Online will of course offer to replace the damaged item immediately. Please ensure that you inspect the packaging carefully for damage before acceptance. If goods arrive in a damaged condition you must ask the driver to take a photograph of the damage with their handheld device. You are also advised to take a photograph yourself. Accepting the items for the items without any extra
photos taken by the driver will mean you have accepted the goods “in good order”. THIS IS ABSOLUTELY CRUCIAL AS WE ARE UNABLE TO REPLACE TRANSIT DAMAGED GOODS THAT HAVE BEEN SIGNED FOR “IN GOOD ORDER”. You must accept all items of the delivery as this will save time organizing any necessary replacements. Please tell us within 48 hours of delivery, preferably the same day. Even though the driver should have taken a photo of the packaging damage, you can email us a picture of the damaged packaging/items. This is very important as we need proof of damage to enable us to make a claim on the delivery company’s insurance. All photographs must be able to clearly show the damage. Posted photographs are acceptable.
Please tell us within 3 days of delivery, preferably as soon as you can. The goods must not be used and repackaged in the original packaging to protect them from damage. Kids Beds Online will arrange for collection of the goods and a replacement will be sent. Alternatively we may request that you return small items back to us by post and we will refund your postage costs. Replacement goods will be dispatched upon return of the original goods.