We only use the manufacturers delivery services, as we have found that is by far the best service to ensure you receive all your goods in a timely fashion and with the minimal of aftersales issues.
Using the manufacturers agents, reduces the amount of times that the parcels are handled and as it is their own stock it is handled with definitely more care which provides us with more confidence that it will all go very smoothly on the first occasion.
The delivery time scale is approximately 7 – 10 Working days depending on how busy the manufacturer are.
As soon as the product is with the carrier an automatically generated notification will be sent to
advise it is at their warehouse. Then 48 hours before the delivery day another email/SMS is sent
advising that the delivery is booked, (if the customer cannot accept delivery on the date booked they
must respond to decline this otherwise the delivery will go ahead).
The evening before the delivery the final contact will be a time slot and a live tracking link to follow the route on the delivery day.
All orders will be delivered by fully trained, uniformed, furniture delivery specialists with specific handling equipment.
Important delivery information:
Deliveries are to the front door, flats and apartment deliveries will be to the ground floor only
