Luna House Wooden Low Bunk Bed

Delivery Costs and Timeframe:

Delivery costs a flat rate of £20.00 to most UK postcodes. However, certain postcodes incur a higher delivery charge of £30.00 due to additional costs. Please see below for details. #

Orders are typically delivered in 2-3 working days. Opting for our assembly service may extend the delivery timeframe. Please get in touch with our team if you have any questions or concerns.

Delivery Information

Experience our premium White Glove service, ensuring your order is delivered to the room of your choice with the utmost care and professionalism. We exclusively partner with manufacturers’ delivery services to guarantee that your goods arrive promptly and minimise any post-delivery issues. Using manufacturers’ agents reduces handling, ensuring your items are treated with care.

Notification and Scheduling:

Once your product reaches the carrier, you will receive an automatic notification that it is at their warehouse. An email or SMS will be sent 48 hours before the scheduled delivery date. If you cannot accept delivery on the booked date, please respond to decline, or the delivery will proceed as planned. The evening before delivery, you will receive a time slot and a live tracking link to follow the route on the delivery day.

Preparation for Delivery:

To facilitate a smooth delivery, please clear the chosen room and access points such as hallways and stairs. Our two-man delivery team, comprising trained, uniformed furniture specialists, will transport your items safely using specific handling equipment. Deliveries to flats and apartments are made to the ground floor only.

Assembly Services:

We offer an assembly service for some products to enhance your convenience. Select this option at checkout or contact us to arrange it post-purchase. If you prefer to assemble the item yourself, detailed instructions are provided.

Surcharges:

Certain postcodes may incur a surcharge of £30 due to increased delivery costs. Please contact us by phone to place orders for these areas:

EX, PA1-PA19, FK, KY, DD, G, EH, TD, DG, KA, ML, SY10, SY15-25, IV1-6, IV12, IV13, IV30-32, IV36, PH1-26, TR, PL, TQ, AB, SA14-17, SA19-20, LL15-19, LL21, LL23

For more remote areas, a surcharge of £80 applies:

IV7-11, IV14-28, IV40-49, IV51-56, IV63, KW, PH31-44, PH49-50, SA30+, LL22, LL24-49, LL51-78, PA20+